FAQ's
Frequently Asked Questions
- Where do you make your clothing? We design, cut and make all the clothing that we sell wholesale, retail and online in Glen Innes, a town on the Northern Tablelands in the New England region of New South Wales, Australia.
- Where is your factory? Our factory is in Glen Innes, 2/150 Ferguson Street. Glen Innes is a town on the Northern Tablelands in the New England region of New South Wales, Australia.
- Can we come to see your stock? Only by appointment and after working hours. Please call us to receive more details 0405 494 053.
- What fabric do you use? We use 100% organic cotton and 100% Merino Wool. Fabric is MADE in AUSTRALIA. The fabric we use to make our garments is manufactured here in Australia. Wool fabrics - Our fabric producer & supplier is an Oekotex Certified facility. Cotton fabric, Our fabric producer & supplier use GOTS Certified yarns and GOTS Approved dyes under the accreditation of ACO (Australian Certified Organic).
- Why is organic cotton not grown in Australia? To our knowledge, there are no organic cotton farms in Australia. We are not sure what the reason is.
- Are Your t-shirts made with 100% cotton? Our t-shirts are made with 100% ORGANIC COTTON.
- Do you offer a printing service? We offer DTG and heat transfer vinyl in-house.
- Do you do wholesale? Yes, we do. For details, please complete our WHOLESALE ORDER ENQUIRY.
- Do you have a MOQ for wholesale? Yes, we do. MOQ is 50 items for each style, different sizes. Standard fabric colours available: black, white, navy, grey marle, natural. Custom colours MOQ approximately 200 mt per colour, around 200 t-shirts.
- What other services do you offer? Our in-house services include pattern making, sample making, custom-made garments manufacturing, prototyping, DTG printing on light colour t-shirts and heat transfer vinyl on any colour tees.
- Can I use my label for wholesale orders? You can use your label, but you must supply it before starting your order. Fees apply.
- Do you have samples? Samples are unavailable, and you can purchase our t-shirts and other garments from our website.
- Can I come to pick up my order? You can come to pick up your order by appointment only and after working hours. Please call us to receive more details.
- What size should I purchase? Order the closest available size to your usual clothing size. For detailed sizing information, please see the sizing chart on each product page.
- Are your t-shirts pre-shrunk? Yes, the fabric we use has been pre-shrunk.
- Can I change or cancel my Order? We begin processing orders immediately. For this reason, we are unable to change or cancel orders. However, if you have any questions about your order, please get in touch with our friendly Customer Service Team at info@theorganictshirt.com.au or on Facebook & Instagram.
- Where can I purchase your organic cotton t-shirts? All our organic cotton clothing, including our t-shirts, can be bought at www.theorganictshirt.com.au.
- Will you send me a confirmation email of my purchase? All orders that are submitted online will receive an automated confirmation email.
- Do you deliver internationally? At the moment, we offer delivery in Australia & New Zealand.
- What does Australian Made mean? TWhen the material is cut, sewn and finished into a t-shirt in Australia, then the substantial transformation test has been met. In addition, 50% or more of the total cost to produce or manufacture the t-shirt mast have occurred in Australia. "The ACCC’s view is that if material is cut and sewn overseas then imported into Australia, where they are finished into the final product such as by screen printing a motif or attaching a collar to a T-shirt, the substantial transformation is likely to have occurred overseas rather than in Australia" (ACCC - Country of origin claims and The Australian Consumer Law - April 2014).
- What does Australian Owned mean? We are a Licensee of The Australian Owned with a 3-star rating. Being a part of Australian Owned is about belonging to a community of people who understand the importance of supporting Australian-owned businesses. Consumers that support local production and locally owned businesses like The Organic TShirt ensure that money spent remains in Australia. This helps our local economy.